FREQUENTLY ASKED QUESTIONS
Product Information
Shipping & Delivery
What materials are used in Skylar & Puck jewelry?
All our jewelry is carefully crafted from high-quality materials, including genuine leather, stainless steel, and selected beads. Each material is chosen for durability and quality, so you can enjoy your purchase for years to come. We have thoroughly tested all our materials for over two years before making them available for sale.
How do I know which bracelet or necklace size to order?
On our Size Chart page, you’ll find a detailed guide on measuring your wrist or necklace size, including tips for different materials.
How long will it take for my order to arrive?
Within the Netherlands, delivery usually takes 1-2 business days, and for Belgium or other European countries, 3-6 business days. For worldwide shipping 10-20 days. All our packages are shipped with Track & Trace. Please refer to our Shipping & Delivery page.
What are the shipping costs?
Shipping within the Netherlands is €4,25 and free for orders over €51. For other countries, please refer to the shipping cost overview on our Shipping & Delivery page.
Can I track my order?
Yes, once your order is shipped, you’ll receive a Track & Trace code to follow your package.
Returns and Exchanges
What is your return policy?
You can request a return within 14 days of receiving your order, as long as the jewelry is unworn and in its original packaging. Please see our Refund, Return, and Repair page for further details.
Can I exchange a bracelet if the size isn’t right?
Yes, we’ll gladly exchange your bracelet for another size if it’s still in new condition. Please contact our customer service to arrange an exchange.
Supporting Charitable Causes
Does part of my purchase go to charity?
Yes, all of the proceeds from our jewelry goes to the Modellenstichting #MyJobShouldNotIncludeAbuse. Every purchase helps to protect vulnerable young people in the fashion and entertainment industries.
Maintenance and Repairs
How can I keep my jewelry in good condition?
To extend the life of your jewelry, we recommend keeping it dry and avoiding contact with perfume or chemicals. Leather looks best when it’s not exposed to water for extended periods.
What should I do if my jewelry gets damaged?
Please contact our customer service at info@skylar-puck-jewelry.com. Depending on the issue, we see what we can do. Please refer to our Refund, Exchange, Return and Repair page.
Additional Questions
How can I contact you for questions or assistance?
You can reach us at info@skylar-puck-jewelry.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.